B2B and B2C clients seek for maximum customization, convenience and immediate gratification on the buying process. Operators need to go along with this process and offer proper experiences to their clients in order to keep competitive.
It gets harder every day to add value to a telecoms business that constantly changes its services and business models. Not only excellence in customer service becomes paramount for operators, but also ways to reduce and avoid overdue charges and fraud costs are threats for financial stability. Operators have been seeking for effective ways to prevent the causes and root of fraud and its risks.
This event addresses the key issues to help operators to do more with less.
The three co-located events bring together over 300 executives from the operators’ areas across Latin America, in 3 focused sessions with qualified networking among them all:
: Topics focused on Operations Support Systems and Business Support Systems, where we discuss case studies and the importance of adapting and constant updating in order to know exactly what is going on from end to end, including all network elements which must be planned to function in the best possible way.
Target Audience: VP's/Heads/Directors and experts of: Operations, Network, NFV/SDN, Management, BSS, OSS, IT, Systems, Architect, Process, Financial, etc.
: Session focused on successful initiatives in Customer Experience in Brazil and Latin America and how to monetize the customer experience through Big Data & Analytics.
Target Audience: Chief Marketing Officer, Chief Digital Officer, Chief Customer Officer, Chief Data Officer, Senior VPs, VPs, Senior Managers, Managers, Directors, Heads, General Managers of CRM, Marketing, Analytics, Loyalty & Retention, Risk Analysts, Business Intelligence, Futurists, Risk Analysts, Business Intelligence, Sales.
: Session focused on those responsible for ensuring revenue in the operator and preventing fraud. Some discussions will be: new market trends in Latin America, loss control, recent studies and practices to prevent fraud, big data, etc.
Target Audience: VP's/Heads/Directors and experts of: Fraud, Risk Strategy, Audit, Fraud Management, Fraud Prevention, Fraud & Revenue Assurance, Margin Assurance, Risk Management, Finance & Accounting, Network Security, Cost Management, Credit Management, Charging and billing.
WHAT IS INFORMA? Informa is the world’s biggest events producer with several thousand events annually, welcoming 150,000 delegates in over 70 countries. We are also founding partner of GSM World Congress (now MWC held in Barcelona) and only in Latin America we run 10+ Telecoms focused events yearly, including Futurecom in Brazil. OVUM, well known analysis and consulting company, is also part of Informa.